In this practice we take complaints very seriously and try to ensure that all our patients are pleased with their experience of our service.  When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible.  This procedure is based on these objectives.

Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled.  We learn from every mistake that we make and we respond to patients’ concerns in a caring and sensitive way.

The person responsible for dealing with any complaint about the service which we provide is Mrs. Anne-Marie Hutchins, our Complaints Manager. She will speak to the person making the complaint, carry out an investigation within a discussed time period and then contact the person who has made the complaint with her results and details of the actions the practice will be taking to rectify the issue. If the patient is not satisfied with the response from the practice then further complaint can be made to the following organisations.