If you need to make a complaint

 

 

 

 

We try our best to provide an excellent service to our patients, but sometimes all does not go to plan. If you are not happy with any aspect of the service that we have provided, you will find details of our complaints procedure detailed below.

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Last update 28/11/17

Complaints


In this practice we take complaints very seriously and try to ensure that all our patients are pleased with their experience of our service.  When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible.  This procedure is based on these objectives.


Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled.  We learn from every mistake that we make and we respond to patients’ concerns in a caring and sensitive way.


The person responsible for dealing with any complaint about the service which we provide is Mrs. Anne-Marie Hutchins, our Complaints Manager. She will speak to the person making the complaint, carry out an investigation within a discussed time period and then contact the person who has made the complaint with her results and details of the actions the practice will be taking to rectify the issue. If the patient is not satisfied with the response from the practice then further complaint can be made to the following organisations.




For complaints about NHS treatment

NHS England, PO Box 16738, Redditch B97 9PT (email: England.contactus@nhs.net)


Or The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank London, SW1P 4QP (0345 015 4033 or www.ombudsman.org.uk


Forcomplaints about private treatment


The Dental Complaints Service, Stephenson House, 2 Cherry Orchard Road, Croydon, CR0   6BA (Telephone: 08456 120 540)


The General Dental Council, 37 Wimpole Street, London, W1M 8DQ






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