If you need to make a complaint
We try our best to provide an excellent service to our patients, but sometimes all does not go to plan. If you are not happy with any aspect of the service that we have provided, you will find details of our complaints procedure detailed below.
In this practice we take complaints very seriously and
try to ensure that all our patients are pleased with their experience of our
service. When patients complain, they
are dealt with courteously and promptly so that the matter is resolved as
quickly as possible. This procedure is
based on these objectives.
Our aim is to react to complaints in the way in which
we would want our complaint about a service to be handled. We learn from every mistake that we make and
we respond to patients’ concerns in a caring and sensitive way.
The person responsible for dealing with any complaint
about the service which we provide is Mrs. Anne-Marie Hutchins, our Complaints
Manager. She will speak to the person making the complaint, carry out an investigation within a discussed time period and then contact the person who has made the complaint with her results and details of the actions the practice will be taking to rectify the issue. If the patient is not satisfied with the response from the practice then further complaint can be made to the following organisations.
complaints about NHS treatment
PO Box 16738, Redditch B97 9PT (email: England.firstname.lastname@example.org)
Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank London, SW1P 4QP (0345 015 4033 or www.ombudsman.org.uk
Forcomplaints about private treatment
The Dental Complaints Service, Stephenson
House, 2 Cherry Orchard Road, Croydon, CR0
6BA (Telephone: 08456 120 540)
The General Dental
Council, 37 Wimpole Street, London, W1M 8DQ